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How bonus88 Handles Your Privacy

We collect only the data needed to run your account, process payments through bKash, Nagad or Rocket, and keep your wallet secure. This policy explains what we gather, why we store it, and how you stay in control of your own information.

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your information is stored or want to request a copy of your data, reach out through any of these channels. Our support team handles privacy-related queries with the same priority as payment or account issues, so you will not be waiting around for answers on something this important.

Team online

Live Chat

Open a chat session directly from the site. Mention your privacy query and the agent will route it to the data team. You can ask for data access, correction, or deletion through this channel without sending a separate email.

Email Support

Send your privacy request by email and include your registered phone number so we can locate your account quickly. We aim to acknowledge every data request within a few working days and resolve it as fast as we can.

Account Settings

Inside your account dashboard you can review which personal details we hold. Update your phone number or email there directly. For full deletion requests you will need to confirm through live chat or email for verification purposes.

DATA HANDLING PRACTICES

How We Keep Your Information Safe

Privacy is operational for us, not decorative. Every layer — from how we encrypt your bKash transaction records to how we verify withdrawal requests — is built around keeping your personal details out of the wrong hands. Here is what that looks like in practice across your account lifecycle.

Encrypted Transfers

All data moving between your device and our servers travels through encrypted connections. When you confirm a Nagad deposit or submit identity documents, that information is protected in transit so it cannot be intercepted by a third party on the network.

Cookie Scope

We use session cookies to keep you logged in and preference cookies to remember your language choice. We do not deploy tracking cookies that follow you across other websites. You can clear cookies from your browser at any time without losing your account.

Account Security

Your account is protected by OTP verification sent to your registered mobile number each time you log in from a new device. If someone attempts access from an unrecognised phone, the session is blocked until you confirm via your own number.

Data Retention

We hold your personal records while your account remains active. After you close your account, we keep transaction logs for a limited period to satisfy any applicable legal obligations, then permanently delete them from our active systems.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad, and Rocket — strictly to complete your transactions. We do not provide your details to advertisers, data brokers, or any unrelated company. Each processor has its own privacy terms you can review.

Your Data Rights

You can request a full copy of all personal data we hold on you at any time. You can also ask us to correct inaccurate information or delete your records entirely. Submit these requests through live chat or email — we act on them within a reasonable timeframe.

Common Questions About Your Data

Below are the questions we hear most often from account holders regarding their personal information, payment data, and control over what we store. If your question is not covered here, reach us through live chat or email.

We collect your name, phone number, email address, and basic device information. When you link a payment method like bKash or Nagad, we also record the wallet identifier so we can process your deposits and withdrawals without asking you to re-enter it each time.

We keep a record of each transaction amount, date, and wallet reference number. This allows us to resolve any payment disputes quickly. We do not store your wallet PIN or full account credentials — those remain with the payment provider only.

Yes. Open a live chat session or send an email referencing your registered phone number. Our data team will compile your records and share them with you in a readable format. We aim to fulfil these requests within a few working days of verification.

Contact our support team through live chat or email and state that you want full data deletion. After we verify your identity through the OTP process linked to your registered number, we will remove your records from active systems within a reasonable period.

No. We share limited data only with payment processors — bKash, Nagad, Rocket — to complete your transactions. We have no data-sharing arrangements with advertisers, analytics firms, or unrelated third parties. Your information stays within the transaction loop.

We use session cookies for login persistence and preference cookies for language settings. Neither type tracks you across other websites. You can disable or clear them in your mobile browser settings at any point without affecting your account standing.

Once your account is closed, we retain transaction logs for a limited period to meet any legal obligations that may apply in your jurisdiction. After that retention window, we permanently remove your personal details from our active databases.

Yes. Connections from your mobile browser are encrypted the same way as desktop sessions. Whether you deposit through Rocket on your phone or review your account history, the data moving between your device and our servers is protected in transit.

When we make a meaningful change to how we handle your data, we send a notification to your registered email address. Minor formatting updates may not trigger a notification, but any shift in data collection scope or sharing practices will be communicated directly.

Access to our services depends on your local law and eligible regions. Regardless of whether your jurisdiction permits full platform use, any data you have already provided is protected under this policy and you retain the right to request its deletion or correction.

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