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Legal Policy and Platform Access

We run this page so you know exactly how your account data is handled, who can access our services, and what steps to take if you have a concern.

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bonus88 Legal Policy and Platform Access
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about this legal policy, your data, or your account status, we provide multiple ways to get in touch. Each channel is staffed by people who understand Bangladesh payment flows and account verification, so your query gets handled by someone who speaks your context.

Live Chat Open the chat widget from any page on bonus88. Ask about data requests, account closures, or eligibility questions. The team can walk you through what documentation is needed and how long a response typically takes.
Email Send a written request to our support email if you need a formal record of your query. Include your registered account email and a brief description. We acknowledge receipt and follow up with a detailed response.
Account Settings Inside your account dashboard you can submit a data access request, update personal details, or flag a concern directly. The form routes to the legal-support queue so it does not get lost among general queries.
DATA AND ACCOUNT SECURITY

How We Handle Your Information

We take a practical approach to protecting what belongs to you. Every piece of personal information tied to your bonus88 account — from your bKash number to your email — is stored encrypted and accessed only when operationally necessary. Here is how the specifics break down across six core areas.

Data Collection Scope

We collect only what is needed: name, email, phone number, and payment identifiers like your Nagad or Rocket wallet ID. We do not harvest browsing history outside our own domain or share raw data with third-party advertisers.

Cookie Usage

Cookies on bonus88 serve session management and preference storage — lobby layout, last-played game shortcut, language setting. No cookie is used to build a profile sold externally. You can clear cookies from your mobile browser at any time.

Account Security Layers

Your account is protected by an encrypted password and an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password resets. We recommend you keep your phone number current to avoid lockouts.

Data Retention Period

We retain your data for the duration your account remains active plus a reasonable period after closure, as required to meet any outstanding compliance obligations. After that window, personal identifiers are purged from active systems.

Requesting Your Data

You can request a copy of all personal data we hold on you by submitting a request through account settings or email. We aim to fulfil these within a reasonable timeframe and will confirm the format before sending.

Requesting Changes or Deletion

If you want to correct inaccurate information or request deletion of your account and associated data, contact us via live chat or email. We will verify your identity through your registered bKash or Nagad details before processing.

Legal and Data Questions Answered

Below are the questions our support team hears most often regarding legal matters, data, eligibility, and account rights. Each answer is kept short and actionable so you know exactly what to do.

Eligibility depends on your local law and eligible regions. You must be of legal age in your jurisdiction and confirm that no local statute prevents you from accessing online entertainment platforms before you open an account with us.

We collect your name, email address, mobile number, and payment wallet identifiers — for example your bKash account number or Nagad wallet ID. We do not request government ID at registration unless wallet verification requires it later.

All payment identifiers, including your Rocket or bKash details, are stored with encryption. Access to this data is limited to operations staff handling deposits or withdrawals, and only during active transaction processing.

Yes. Submit a data access request through your account settings or by emailing support. We will verify your identity via OTP to your registered number and then provide the data in a readable format within a reasonable timeframe.

Contact us via live chat or email with a deletion request. We verify identity through your registered mobile wallet details, then process account closure. Residual data is retained only as long as compliance obligations require.

We do not sell or share your personal data with external advertisers. Data may be shared only with payment processors like bKash, Nagad, or Rocket to complete your transactions, or where required by applicable law in your region.

If access from your location becomes unsupported due to a change in local law, we may restrict or close your account. We will attempt to notify you via your registered email and facilitate withdrawal of any remaining balance.

Cookies handle session login, layout preferences, and your last-visited lobby section. They are not used for external ad profiling. You can delete them from your phone or desktop browser settings at any time without losing your account.

Open account settings and submit a correction request, or reach out to live chat. We verify your identity through OTP and your linked bKash or Nagad wallet before updating any personal details on file.

After closure, we retain personal identifiers only for the period needed to satisfy any outstanding compliance obligations. Once that window passes, identifiers are removed from active systems and backups are purged on their scheduled cycle.

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